Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. The Fortune Jeweler does NOT offer refunds, however, we will offer a store credit which you can use towards a future purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need proof of purchase.

To start a return, you can contact us at info@thefortunejeweler.com. 

If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping fee is the responsibility of the customer. We do not provide return shipping labels.

You can always contact us for any return question at info@thefortunejeweler.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions 

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal. Please get in touch if you have questions or concerns about your specific item. We cannot accept returns on sale items or gift cards.

Order Not Delivered or Return to Sender

In the event that your order is returned to us as undelivered there will be a 15% restocking fee deducted from your refund. If we issue a refund it will be minus the restocking fee and shipping cost.

Please ensure that your address is correct when you place your order.

By completing a purchase with us you are agreeing to our full return policy.

If you have any questions, please send an email to info@thefortunejeweler.com